- 1. What Is Responsible Gaming
- 2. Self-Control Tools
- 3. Warning Signs
- 4. Self-Help Steps
- 5. Child Protection
- 6. Support & Resources
- 7. pg368's Responsibilities
- FAQ
If you cannot check all the boxes above, it may be time to talk to us.
1 What Is Responsible Gaming?
Responsible gaming means enjoying online gaming activities — whether slots, fish shooting games, or sports betting — as a form of controlled entertainment, not as a way to generate income or relieve life's pressures. At pg368, we believe the best gaming experience is when you play with a clear head, a pre-set budget, and time managed wisely.
Playing responsibly doesn't mean you can't fully enjoy the games. It's about understanding the risks involved, accepting wins and losses with a level head, and ensuring that gaming activities do not interfere with your daily responsibilities to your family, career, and mental well-being.
Pg368 takes a proactive approach to ensuring that all members in Malaysia have access to the information, tools, and support they need to keep playing responsibly. This goes beyond regulatory compliance — it is a core value we have held since the platform was founded.
Remember: Gaming should be entertainment, not a burden. If it starts to feel like an obligation or a source of stress, that is a sign to take a break.
1.1 Core Principles We Uphold
- Gaming is entertainment — not a source of income or a way to solve financial problems.
- Every member has the right to make free and informed gaming decisions.
- Losses are part of the game — never chase losses with bigger bets.
- The budget set before playing must be respected and not exceeded.
- Time spent playing should be balanced with your social life and daily responsibilities.
2 pg368 Self-Control Tools
Pg368 provides a range of self-control tools accessible directly from your account settings. These tools are designed to help you maintain full control over your playing habits without requiring anyone's approval. You set your own limits.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once the limit is reached, our system will not allow further deposits until the limit period resets.
Active ImmediatelySession Time Limit
Limit the duration of a single gaming session. When time is up, you will be automatically logged out and must re-authenticate to continue.
Active ImmediatelyLoss Limit
Set the maximum loss amount you are comfortable with over a given period. Once the limit is reached, gameplay will be automatically paused.
Active ImmediatelyCooling-Off Period
Take a break from 24 hours up to 30 days. Your account will be temporarily suspended and no game access is permitted during the break period.
Apply via SupportSelf-Exclusion
Choose to exclude yourself from the pg368 platform for 6 months, 1 year, or permanently. This is a serious step that is not easily reversed.
Apply via SupportReality Check
Enable periodic reminders that display the total time and money spent during a gaming session to boost self-awareness.
Active ImmediatelyAll limits you set take effect immediately. To lower a limit, the change will only take effect after the current period ends — this is to protect you from impulsive decisions.
3 Warning Signs to Watch Out For
Gambling problems rarely develop overnight. They typically grow gradually and often go unnoticed by the person involved. Recognise these early warning signs — in yourself or in someone you care about. The sooner you are aware, the easier it is to address the problem.
- Borrowing money or selling assets to fund gambling.
- Constantly thinking about gaming even while engaged in other activities.
- Playing to escape personal problems, work stress, or emotional distress.
- Lying to family members or friends about your gaming habits and the amount of money spent on playing.
- Failing to stop playing despite having intended to do so on multiple occasions.
- Chasing losses — continuing to play with larger bets to "recover" money already lost.
- Neglecting responsibilities to family, career, or health due to gaming.
- Feeling restless or irritable when unable to play or when attempting to stop.
Recognising these signs does not mean you are weak. It means you are brave enough to be honest with yourself. Contact us or visit the help resources listed in Section 6 if you need support.
4 Self-Help Steps
If you feel your gaming habits are starting to interfere with your daily life, there are several practical steps you can take today. No step is too small — the important thing is to be aware and take action.
Acknowledge and Accept the Reality
The first and hardest step. Acknowledge to yourself that gaming has begun to negatively impact your life. Without honest self-admission, no change can take place.
Set Limits Instantly
Log in to your pg368 account and activate deposit limits, session time limits, or loss limits right now. These set firm boundaries around your playing habits.
Talk to Someone You Trust
Talk to your partner, family member, or close friend about your situation. Emotional support from those closest to you is invaluable and aids the recovery process.
Take a Gaming Break
Use the pg368 cooling-off feature to block your access for a few days or weeks. Use this time to reassess your priorities.
Seek Professional Help
Don't hesitate to seek help from a counsellor or organisation that specialises in gambling problems. Refer to Section 6 for a list of support resources in Malaysia.
Manage Your Finances
Rebuild your monthly budget, settle accumulated debts, and consider seeking financial management advice from a relevant institution.
5 Child & Youth Protection
Pg368 enforces a strict age policy — our platform is for individuals aged 18 and above only. We employ a robust age verification process during registration and KYC to ensure that children and minors cannot access our platform.
5.1 Protection Measures We Take
- All new registrations require age verification through a valid identification document.
- A full KYC process that verifies the identity and age of members before any financial transactions.
- An account detection system that identifies suspicious behaviour potentially indicating use by a minor.
- Immediate suspension of any account suspected of being used by an underage individual, pending investigation.
5.2 Guide for Parents & Guardians
If you are a parent or guardian, here are some steps you can take to protect your child from accessing online gambling platforms:
- Install parental control software on all devices used by children.
- Do not save online platform passwords on devices shared with children.
- Regularly monitor your child's online activity and have open conversations about the risks of gambling.
- Ensure your credit/debit cards are not easily accessible to your children.
- Please notify us immediately if you discover that your child has accessed the pg368 platform.
If you suspect any pg368 account is being used by an underage individual, please contact our support team immediately at [email protected]. We will take immediate action.
6 Support & Resources
You don't have to face this alone. There are various support resources available in Malaysia to help you or your loved ones overcome problem gambling. pg368 encourages all members who need support to reach out to these resources without delay.
6.1 Contact the pg368 Team
Pg368's customer support team is available 24 hours a day, 7 days a week. Whether you want to activate self-control limits, apply for self-exclusion, or simply talk through your concerns, we are here to help without any judgment:
- LiveChat: Available directly on the pg368 platform, with responses within minutes.
- Telegram: pg368's official channel for fast and confidential support.
- Email: [email protected] — for cases that require a more detailed discussion.
6.2 External Support Organisations in Malaysia
Beyond support from pg368, you can also seek expert assistance from the following organisations that specialise in helping with addiction and problem gambling in Malaysia:
- Talian Kasih 15999 — A family and community welfare helpline, operating 24 hours.
- Rehabilitation Centre, Department of Social Welfare (JKM) — Provides free counselling and recovery services.
- Government hospitals — A psychiatry and counselling unit that can assist with addiction issues.
- Gamblers Anonymous Malaysia — A peer support programme for individuals facing gambling-related problems.
Seeking help is a sign of strength, not weakness. Thousands of individuals in Malaysia have successfully overcome gambling problems with the right support. You can do the same.
7 pg368's Commitment to Members
Pg368 is more than just a gaming platform — we are a responsible partner to every one of our members. Here are the concrete commitments we make to the entire pg368 member community in Malaysia:
7.1 Staff Training
All pg368 customer support staff undergo specialised training to identify signs of gambling problems and to communicate empathetically and effectively with members who need help. We do not judge — we help.
7.2 Automated Detection System
The pg368 platform is equipped with an analytics system that continuously monitors betting patterns. When the system detects significant behavioural changes — such as a sudden spike in wagering amounts or unusually long gaming sessions — our team will proactively reach out to the member concerned.
7.3 Ethical Advertising & Promotions
Pg368 is committed to not targeting promotions at individuals who have activated self-control limits or who are in the process of self-exclusion. All our advertising and marketing communications comply with ethical guidelines that prohibit promotions encouraging excessive wagering.
7.4 Information Transparency
We believe members who play with complete information make better decisions. That's why pg368 always clearly displays the Return to Player (RTP) percentage for every game, so you know your actual odds before you play.
pg368 actively reviews and updates our responsible gaming policy on a regular basis to ensure it reflects industry best practices and the current needs of our member community.