Welcome to the pg368 Privacy Policy page. We understand that your trust is the most valuable asset we hold. When you register and use the pg368 platform, you entrust us with your personal information — and we do not take that responsibility lightly.
This document is written in plain language so you know exactly what happens to your data. No confusing legal jargon, no hidden terms. If anything is unclear, our support team is available to assist you at any time.
Our Commitment: pg368 has never sold, rented, or traded your personal data to any third party for marketing purposes without your explicit consent.
1 Introduction
This Privacy Policy is applicable to pg368 ("we", "our platform") in relation to all services provided through our official website at pg368.bio and the pg368 mobile app. It explains how we manage your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable privacy laws.
By registering an account or continuing to use the pg368 platform, you confirm that you have read, understood and agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please stop using the platform and contact us to close your account.
1.1 Scope of Application
This Privacy Policy covers all of the following activities involving your personal data:
- Registration and account management for pg368 members.
- Deposits, withdrawals and all financial transactions on the platform.
- Use of slot games, fish shooting games, sports betting, and all other games.
- Communications between you and our customer support team.
- Participation in promotions, bonuses, and VIP loyalty programmes.
- All interactions via the pg368 website, iOS app, and Android app.
2 Data We Collect
Pg368 only collects data that is strictly necessary to provide you with a safe, seamless, and high-quality service. We do not collect irrelevant or excessive data. The following are the categories of data we may collect:
2.1 Data You Provide Directly
- Identity Information: Full name, identity card number (MyKad), date of birth, and gender.
- Contact Information: Phone number, email address, and mailing address.
- Financial Information: Bank account number, bank name, and transaction details for deposit and withdrawal purposes.
- Verification Documents (KYC): Copies of your ID card, bank statements, or other supporting documents when required for identity verification purposes.
- Account Information: Username, password (stored in an encrypted hash format), and account preferences.
2.2 Data Collected Automatically
- Technical Data: IP address, browser type, operating system, device type and screen resolution.
- Session Data: Login times, gaming session duration, pages visited, and actions taken within the platform.
- Game Data: Betting history, wins, losses, games played, and promotional activity.
- Cookie Data: Information stored via cookies and similar tracking technologies to enhance the user experience.
| Data Category | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information | Identity verification, KYC, fraud prevention | For the duration of active account + 7 years |
| Financial Information | Transaction processing, AML compliance | For the duration of active account + 7 years |
| Game Data | Account management, auditing, responsible gaming controls | For the duration of active account + 3 years |
| Technical Data | Security, fraud prevention, platform optimisation | 12 rolling months |
| Cookie Data | Experience personalisation, website analytics | Up to 24 months |
3 How We Use Your Data
Every piece of data we collect is used for a specific and legitimate purpose. We do not use your data for purposes not stated in this policy without obtaining your consent first.
3.1 Platform Operations
Your data is primarily used to operate and improve pg368 services, including:
- Creating and managing your member account securely.
- Processing deposits and withdrawals quickly and accurately.
- Providing access to all games and platform features.
- Responding to enquiries and providing effective customer support.
- Sending important notifications related to your account.
3.2 Security & Fraud Prevention
The security of our platform and members is our top priority. Your data is used to detect and prevent suspicious activity, including fraud, money laundering, and unauthorised access attempts. This protects all pg368 members, including you.
3.3 Legal Compliance
As a responsibly operated platform, pg368 has legal obligations to retain certain records and disclose information to authorities when required under Malaysian law, including compliance with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) legislation.
3.4 Marketing & Promotions
With your consent, we may use your contact information to send you details about pg368 promotions, bonuses, tournaments and exclusive offers that may interest you. You may withdraw this consent at any time via your account settings or by contacting our support team.
You can opt out of marketing communications at any time without affecting your use of pg368's core services. Simply click "unsubscribe" in any email we send or contact our support team.
4 Data Sharing
Pg368 does not sell, rent, or trade your personal data to external parties for commercial gain. However, there are limited situations where we need to share data with certain parties to ensure the platform operates properly and securely:
4.1 Trusted Service Providers
We work with third-party service providers that have undergone rigorous security and privacy assessments, including licensed payment processors, identity verification (KYC) service providers, secure cloud infrastructure suppliers, and analytics and fraud prevention companies. All these partners are bound by strict confidentiality agreements and are only permitted to use your data for purposes directly related to their services for pg368.
4.2 Legal Requirements
Pg368 may be required to disclose your personal information to Malaysian authorities such as Bank Negara Malaysia, the Royal Malaysia Police, or the courts when required by a court order, subpoena, or other lawful legal requirement. In such circumstances, we will notify you in advance where permitted by law.
4.3 Business Transfers
Should pg368 be involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction. We will provide you with advance notice and ensure your privacy remains protected under any new entity.
Remember: pg368 will not share your personal information with third-party advertisers or marketing companies without your explicit consent. Any promotional offers we send come directly from pg368 itself.
5 Data Storage & Security
Pg368 invests seriously in security infrastructure to ensure your personal data is always protected against unauthorised access, loss, alteration, or unlawful disclosure.
5.1 Technical Security Measures
- 256-bit SSL/TLS Encryption: All communications between your device and pg368 servers are encrypted using bank-grade security protocols.
- Data-at-Rest Encryption: Sensitive data stored in our databases is encrypted using the AES-256 algorithm.
- Layered Access Control: Only authorised staff with a legitimate job requirement are permitted to access members' personal data.
- Continuous Monitoring: A 24/7 threat monitoring system that detects and responds to suspicious activity in real time.
- Penetration Testing: Regular security audits by independent cybersecurity experts to identify and address vulnerabilities.
- Two-Factor Authentication (2FA): An additional security layer is available for all pg368 member accounts.
5.2 Retention Period
We retain your personal data for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law. In general, active account data is kept for the duration your account remains active and for up to seven years after account closure to meet legal compliance obligations.
5.3 Data Breaches
In the unlikely event of a data breach affecting your rights and freedoms, pg368 is committed to notifying the relevant authorities within 72 hours of becoming aware of the breach, and informing you personally without undue delay.
6 Cookies & Tracking Technologies
Pg368 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
6.1 Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how you use the platform to help us improve performance and the user experience.
- Functional Cookies: Remembering your preferences and settings such as language, currency, and favourite game selections.
- Analytics Cookies: Helps us understand how users interact with the platform for optimisation and service improvement purposes.
6.2 Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or user experience of the pg368 platform. Security-related mandatory cookies cannot be disabled to ensure your account remains secure.
7 Your Rights
As a pg368 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. We are committed to helping you exercise these rights promptly and at no charge.
Right of Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Correct inaccurate or incomplete data via your account settings or through our support team.
Right to Erasure
Request deletion of your personal data when it is no longer needed for a legitimate purpose.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
Right to Restriction
Request that we restrict the processing of your data in certain agreed circumstances.
Right to Data Portability
Receive a copy of your data in a structured, machine-readable format.
To exercise any of the above rights, please contact our data protection team by email at [email protected]. We will process your request within 14 business days.
8 Children's Data
The pg368 platform is strictly for individuals aged 18 and above. We do not intentionally collect, store, or process personal data from individuals under the age of 18.
All new registrants are required to verify their age during the registration process. Should we discover that personal data of an underage individual has been collected without our knowledge, we will promptly take steps to delete that data and close the account in question.
If you believe we may hold information from or about a minor, please contact us immediately at [email protected] so that we can take immediate action.
9 Third-Party Links
The pg368 platform may contain references to third-party services such as game providers, payment processors, and mobile app providers. Please note that the pg368 Privacy Policy applies only to data processed by our own platform.
When you interact with third-party services integrated with our platform, your data may also be subject to those third parties' privacy policies. We encourage you to read the privacy policy of each service you use to fully understand how your data is handled.
Pg368 is not responsible for the privacy practices of third parties and makes no guarantees regarding how they handle your personal data.
10 Cross-Border Data Transfers
In the course of its operations, pg368 may need to transfer your personal data to servers or processing facilities located outside Malaysia. This typically involves cloud infrastructure services and technical support provided by trusted international partners.
Any cross-border data transfers are made only to countries or entities that provide an equivalent or higher level of data protection than that required under Malaysian law. All data processing agreements with overseas third parties include strict data protection clauses to ensure your data remains secure regardless of where it is stored.
11 Privacy Policy Amendments
Pg368 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. All changes take effect immediately upon publication on this page.
For material and significant changes, we will provide at least 14 days' advance notice before the changes take effect, via an in-account notification or an email to your registered address. It is your responsibility to review this page periodically to stay informed of the latest terms.
Your continued use of the pg368 platform after any Privacy Policy changes take effect constitutes your acceptance of the updated policy. The "last updated" date at the top of this page will always reflect the latest version.
12 Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the pg368 data protection team is ready to assist you.
- Email: [email protected]
- LiveChat: Available on the pg368 platform, 24 hours a day, 7 days a week
- Telegram: Reach us through the official pg368 channels
- Response Time: We are committed to responding to all privacy enquiries within 14 business days
If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (PDPA Commissioner) appointed under the Personal Data Protection Act 2010.